Over the next decade, employment for HVAC technicians is expected to grow by at least 5%. While that may seem like a small amount, that still adds up to tens of thousands of job openings.
With some technicians retiring, there’s a need to replace those workers and make up for industry growth.
If you manage an HVAC business, it’s time to think strategically to protect your business. To do that, you need to know all about the latest HVAC industry trends.
Read on to learn about the biggest industry trends so you can build the best HVAC company you can.
Consumers Want Eco-Friendly HVAC Systems
Eco-friendly isn’t just a buzzword anymore. Homeowners want their HVAC systems to do as little harm to the environment as possible.
It’s in your best interest to offer eco-conscious products and systems to your customers. Even though these systems cost more upfront, they often pay off in the long run. Energy costs are lower and so are the emissions.
Make sure your staff knows how to talk about these systems and explain them clearly.
Smart Technology is Here to Stay
With smartphones and thermostats so common these days, it’s time your technicians know how to combine these two technologies. Everything is interconnected.
Many homeowners are looking for a system that can pair with their smartphone or home security system. If you offer these services, make sure you understand how to set them up. This will make it easier for your customers as well as your employees.
The technology doesn’t stop there. Make sure you don’t neglect your online marketing and website by investing in ads. You can learn more about these types of services at this link.
Consumers Expect Good Customer Service
Younger homeowners expect a certain level of customer service. If they’re calling with a problem and they’re a repeat customer, make sure that your business has records to refer to.
Each interaction with your business should feel as personal as possible. You can manage this by upgrading to CRM (customer relationship management) tools to keep track of information.
This will also streamline your records for the future, so it’s a win-win.
Employees Value Good Company Culture
With so many job openings, it’s critical to attract top talent. You want dedicated workers you can count on and who have the right personality to manage clients.
That means you need to make your company culture as encouraging as you can. Think of ways to incentivize good individual performance as well as the team. A bit of employee appreciation can go a long way.
Help Your HVAC Company Stay Current
The HVAC industry faces widespread changes just like any other business. The key is to adapt to new trends to keep your company successful. That means embracing eco-friendliness, smart technology, and improving customer service.
For more tips on managing your business and making sure it continues to thrive, keep scrolling our blog.